Privacy Policy
Version 1.0 | Effective date: June 2026 | Last reviewed: June 2026 | Next review: Annually
Your Privacy
Whether you're booking a stay, shopping online, visiting the brewery, joining our mailing list or simply browsing our website, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how Barsham Estate collects, uses, stores and protects your personal data when you interact with our website, accommodation, brewery, online shop, events and other estate experiences.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Throughout this policy, "Barsham Estate", "we", "our" or "us" refers to the businesses operating across the Barsham Estate, including:
Luxury accommodation
Barsham Brewery
Brewery Taproom
Brewery Shop
Estate events
Seasonal attractions including the Maize Maze
Weddings and private hire
Estate marketing and communications
The Data Controller is:
West Barsham Estate
Estate Office
West Barsham
Fakenham
NR21 9NR
info@barshamestate.co.uk
01328 821744
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Including:
Name
Postal address
Email address
Telephone number
Booking Information
When making accommodation bookings or reserving experiences we may collect:
Arrival and departure dates
Number of guests
Booking preferences
Special requests
Purchase Information
When ordering from our online shop:
Billing address
Delivery address
Order history
Products purchased
Please note that payment card details are processed securely by our payment providers. We do not store full payment card information.
Marketing Preferences
Where you have given consent, we may collect information about:
Newsletter subscriptions
Marketing preferences
Interests in accommodation, brewery products or events
Technical Information
When using our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral website
Cookie information
How We Collect Your Information
We collect information when you:
Make an accommodation booking
Purchase products from our online shop
Submit a contact form
Join our mailing list
Enter competitions
Make an enquiry
Book tickets for events
Book brewery tours
Enquire about weddings or private hire
Visit our website
We may also receive information through trusted third-party providers including booking systems, payment processors and marketing platforms.
How We Use Your Information
We only use your personal information where we have a lawful basis for doing so.
This may include:
To Process Bookings
Including:
Holiday accommodation
Brewery tours
Private hire
Events
Seasonal attractions
To Fulfil Orders
Including:
Brewery shop purchases
Gift vouchers
Merchandise
Delivery updates
Customer Service
To:
Respond to enquiries
Provide booking information
Resolve issues
Improve customer experience
Marketing
Where you have chosen to receive marketing communications we may send:
Estate news
Brewery updates
Seasonal offers
Events
New product launches
Accommodation offers
Local recommendations
You may unsubscribe at any time using the link included in every marketing email.
Our Lawful Basis
We process your information under one or more of the following lawful bases:
Contract
Legitimate Interests
Legal Obligation
Consent
Examples include processing accommodation bookings, fulfilling online orders, responding to enquiries and sending marketing communications where consent has been given.
Email Marketing
We use email marketing to keep subscribers informed about life on the Barsham Estate.
This may include updates relating to:
Luxury stays
The brewery
The taproom
Seasonal events
New products
Estate news
Exclusive offers
Our email marketing platform currently uses Klaviyo (or an equivalent provider).
We will only send marketing communications where you have actively opted in or where another lawful basis applies.
You may update your preferences or unsubscribe at any time.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Understand how visitors use the website
Improve website performance
Measure marketing effectiveness
Some cookies are essential for the website to function correctly.
Others are optional and may be used for analytics or marketing purposes.
You can manage your cookie preferences through your browser settings or via our Cookie Banner when visiting the website.
Sharing Your Information
We will never sell your personal information to third parties.
Where necessary, we may share your information with trusted service providers who help us operate the Barsham Estate. These may include:
Our accommodation booking platform
Payment processing providers
Website hosting and website management providers
Email marketing platforms
Delivery and courier services
IT support providers
Professional advisers, including accountants, insurers and legal advisers
Government or regulatory bodies where required by law
All third-party providers are required to handle your information securely and only process it for the purposes we specify.
Third-Party Services
To provide our services, we work with a number of trusted third-party providers.
These may include:
Squarespace (website hosting and content management)
SuperControl (holiday accommodation bookings)
Klaviyo (email marketing)
Stripe, PayPal or other secure payment providers
Google Analytics
Google Maps
Social media platforms, including Facebook, Instagram and LinkedIn
Each provider has its own privacy policy explaining how your information is processed.
International Data Transfers
Some of our trusted service providers may store or process information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.
How Long We Keep Your Information
We only keep your information for as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.
Examples include:
Booking records
Purchase history
Financial records
Customer enquiries
Marketing preferences
When your information is no longer required, it will be securely deleted or anonymised.
Keeping Your Information Secure
Protecting your personal information is important to us.
We use appropriate technical and organisational measures to safeguard your data against unauthorised access, misuse, loss or disclosure.
These measures include:
Secure website hosting
Encrypted payment processing
Password-protected systems
Restricted access to customer information
Regular software updates where applicable
Although we take reasonable steps to protect your information, no online system can ever be completely secure. We therefore encourage users to take appropriate precautions when using the internet.
CCTV
For the safety and security of our guests, visitors, staff and property, CCTV may operate in certain areas across the Barsham Estate.
Images are used for security, crime prevention and health and safety purposes.
CCTV footage is retained only for as long as reasonably necessary unless required for legal or investigative purposes.
Photography & Filming
From time to time, photography or filming may take place during estate events for promotional purposes.
Where individuals are clearly identifiable, we will always seek appropriate consent where required.
If you would prefer not to appear in promotional photography, please speak to a member of our team during your visit and we will do our best to accommodate your request.
Your Rights
Under UK data protection legislation you have the right to:
Access the personal information we hold about you.
Request that inaccurate information is corrected.
Request that your information is deleted where appropriate.
Restrict or object to certain types of processing.
Withdraw your consent for marketing at any time.
Request a copy of the personal information we hold about you.
Lodge a complaint with the Information Commissioner's Office (ICO).
We aim to respond to all requests within one month.
Children's Privacy
Our website and services are intended for a general audience.
Where we collect information relating to children—for example, as part of a family accommodation booking or event reservation—we only collect the information necessary to provide the relevant service and always expect bookings to be made by a parent or guardian.
We do not knowingly collect personal information directly from children for marketing purposes.
External Links
Our website may contain links to other websites, including local businesses, tourism organisations and third-party booking platforms.
Once you leave our website, we are not responsible for the privacy practices or content of external websites.
We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to legislation, our services or the way we operate.
The most recent version will always be available on our website, together with the date it was last updated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Barsham Estate
Estate Office
West Barsham
Fakenham
NR21 9NR
info@barshamestate.co.uk
01328 821744
Making a Complaint
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113