Delivery information
Version 1.0 | Effective Date: June 2026 | Last Reviewed: June 2026
We want your Barsham beer to arrive in perfect condition and be ready to enjoy as soon as it reaches your door. This page explains how we process and deliver orders, along with what to do if something doesn't go to plan.
If you have any questions about your order, please don't hesitate to get in touch—we're always happy to help.
Processing Your Order
We aim to dispatch all online orders as quickly as possible.
Orders are typically processed within 1–3 working days, although this may be slightly longer during busy periods, public holidays or seasonal promotions.
Once your order has been dispatched, you'll receive confirmation by email where tracking information is available.
Delivery Times
Most orders are delivered within 2–5 working days after dispatch.
Delivery times are estimates and cannot be guaranteed, particularly during peak periods or where delays occur outside our control.
Please allow additional time for deliveries to:
Scottish Highlands & Islands
Northern Ireland
Isle of Man
Isle of Wight
Other remote UK locations
If your order has not arrived within a reasonable time, please contact us and we'll investigate with our delivery partner.
Delivery Charges
Delivery charges are calculated during checkout and will be clearly displayed before payment is taken.
From time to time we may offer free delivery promotions. Any qualifying conditions will be clearly stated at the time.
Age Verification
It is against the law to sell alcohol to anyone under the age of 18.
By placing an order containing alcoholic products, you confirm that you are aged 18 or over.
Our delivery partners may ask for valid photographic identification upon delivery. If suitable proof of age cannot be provided, they may refuse to deliver the order.
In these circumstances, additional delivery charges may apply before the order can be re-dispatched.
Delivery Address
Please ensure your delivery address is accurate before completing your order.
Unfortunately, we cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete address information supplied during checkout.
If you notice an error after placing your order, please contact us as soon as possible. We'll always do our best to amend your details before dispatch.
Missed Deliveries
If you're unavailable when delivery is attempted, our courier may:
Leave your parcel in a nominated safe place (where appropriate).
Leave the parcel with a neighbour.
Rearrange delivery.
Return the parcel to their local depot.
Please refer to any delivery notifications provided by the courier for further information.
Damaged Deliveries
We take great care in packaging every order, but occasionally parcels can become damaged during transit.
If your parcel arrives damaged, please:
Take photographs of the parcel and contents.
Contact us as soon as possible, ideally within 48 hours of delivery.
Include your order number and photographs where possible.
We'll work quickly to resolve the issue and arrange a replacement or refund where appropriate.
Missing or Incorrect Items
If your order is incomplete or you've received the wrong products, please let us know within 48 hours of receiving your parcel.
Please include:
Your order number
A description of the issue
Photographs where appropriate
We'll investigate and put things right as quickly as possible.
Delivery Delays
While we always aim to dispatch orders promptly, we cannot be held responsible for delays caused by circumstances outside our reasonable control.
These may include:
Severe weather
Courier disruption
Industrial action
Public holidays
Traffic incidents
Other unforeseen circumstances
We'll always do our best to keep you informed if significant delays occur.
International Delivery
At present, online orders are delivered within the United Kingdom only.
If international delivery becomes available in the future, this page will be updated accordingly.
Collection
Where collection from the brewery is available, this option will be shown during checkout.
Customers collecting orders must bring their order confirmation and valid identification where requested.
Contact Us
If you have any questions about your delivery or require assistance with an existing order, please contact us.
Barsham Brewery
Barsham Brewery
Estate Office
West Barsham
Fakenham
NR21 9NR
01328 864459
We'll always do our best to help and aim to respond to delivery enquiries as quickly as possible.